Download Customer Relationship Management in the Financial Industry: by Federico Rajola PDF

By Federico Rajola

An built-in view of IT and company tactics via prolonged IT governance permits monetary associations to innovate operations which increase enterprise and organizational functionality. even though, monetary associations nonetheless face demanding situations with CRM structures in offering anticipated effects because of loss of entire enterprise integration.  Increased trade of data among buyers and the volume of such info on hand is gradually changing into a problem for corporations, specifically in extending inner structures to international details platforms with the aim to gather and replace info on a world scale.

In this e-book, Prof. Rajola analyses diverse features of CRM structures taking either an organizational and a technological standpoint.  He adopts a theoretical framework to unpack matters linked to the necessity for firms to combine operations and company tactics. The emphasis is then interested in improvement of potent CRM (and CRM 2.0) tasks by means of utilizing illustrative case experiences of profitable CRM platforms implementation within the monetary undefined. The framework followed during this booklet can be utilized by means of either students and bosses to judge the interdependencies among operations, company strategies, and CRM systems.




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